Advice and FAQs

NV has developed a range of equipment and leisure accessories that are practical, accessible, ready to use and compatible with a large number of brands.
ACCESS by NV products have been specially designed to easily and rapidly equip your boat.
To discover all the products in of this range, click here.

To place an order or for more information, contact an NV retailer or a USHIP or AD store, who are the only ones able to give you information about these products.
ACCESS by NV retailers are easily recognisable thanks to the retailer’s logo next to the NVequipment logo on our location map.

We may not have developed this product for your boat model or it may not yet be visible on our website.
For more information, please contact your nearest NV retailer. Your retailer will guide you or direct you to a professional.

NV offers spare parts for original products for your boat, but only one of our retailers is authorized to order these parts. Contact your nearest retailer and order the parts available in the catalogue (subject to availability). To do so, go to the “Find My Retailer” page at the top of the website and fill in your details.

If your product is made by NV, you can replace all or part of the product. A range of product parts has been developed to ensure the best possible replacement. However, this product line does not include all of our items, and some equipment is no longer listed in our catalogue because we are no longer able to manufacture it.

Contact the retailer of your choice. They will guide you and deal with your request, working closely with our sales team. Only the sales team will be able to reply and provide a price.

You will be asked for the full reference number for your boat and equipment. Please have the tracking number for your equipment ready. The link will help you find it. Photos will also be useful. One of the product as a whole, and another of our logo. Also, be sure to take a photo of the specific part you’re looking for and circle it to help our team find it more easily and efficiently.
For replacement parts, your retailer has access to our catalogue in their customer portal and will be able to provide you with an immediate quote.

NVequipment products are designed so that you don’t need to add another additional parts. However, please contact your usual retailer or find an NV retailer near you to see our spare parts catalogue. If you add part(s) to your product, you will lose the benefit of your product warranty and NVequipment cannot be held responsible.

Contact your NV retailer who will be to able to advise you on the right product for your boat. There are several products with identical descriptions presented on our site depending on the boat model (linked to a hull number, or a different version of boat, etc.).

Please note that some differences are already noted on the product datasheets in the product catalogue.

NV offers a spare parts service and a selection of product parts available for sale from your retailer, provided that your protection is an NV product. Your retailer will guide you as NV after-sales service and can provide you with the corresponding price. Only retailers are authorised to order these parts or product parts.

Contact your nearest retailer.

There are two ways to access the NV product configurator:

• Go to the “FIND MY PROTECTION -> FOR YOUR BOAT” menu tab on our home page.
• You will also see a small magnifying glass in the 4 blue blocks on the right hand side.

You can search for your product by indicating the category, make and model of your boat.
Once you have filled in these details, click on search to see the catalogue of products developed by NVequipment for your boat.

Once you have selected a product or if you do not find a product for your boat brand, contact your nearest or usual NV retailer. They will be able to guide you and only they can place an order with NVequipment.
Your NV retailer is also your contact for any questions you may have about our products.

If no results are listed, this means that the product in question has not been developed for your model.

To find the retailer nearest you or your boat, simply go to the “find my retailer” in the menu on our website.
Enter your home town or port and the desired search radius.

Please call or stop by, especially during peak season. It may take longer to respond to emails.

It’s true that we haven’t listed every brand or model of boat available on the market. It is possible that we have only worked on certain models of a particular brand. If this applies to you, we appreciate your interest and would like to offer you two options based on your search:

> Check to see if the product you’re looking for is available in our FLEX by NV or ACCESS by NV customizable product lines. In this case, we offer a selection of sizes, and we invite you to contact one of our retailers to see if our product is compatible with your boat. You’ll find the technical specifications for each of these products at the bottom of the page on one of the three tabs.

>If, unfortunately, none of our products meet your needs, we invite you to contact a local saddler who can work with you to design the product you’re looking for. Some of our retailers may be able to help you. You can find the list on our website.

Please consult your preferred or nearest NV retailer. Only approved retailers can guide you and order from NVequipment.
They will be able to calculate the transportation costs for your product(s) to the desired destination.

We would like to remind you that our partners are independent retailers. NVequipment has no say in their pricing policy or customer relations. The choice is entirely up to you.

All prices indicated on our website are recommended retail prices (including VAT in France and excluding VAT for foreign countries) excluding installation of the product. Our partners are independent retailers. NVequipment has no say in their pricing policy or customer relations. The choice is entirely up to you.

You can find the product dimensions directly on our product pages for our customizable products in the FLEX by NV and ACCESS by NV lines.

For specific products, per boat, please contact your usual retailer OR find an NV retailer near you or your boat. You can also send your request using our contact form.

To buy an NVequipment product, please contact your preferred NV retailer or the one nearest your boat. Your retailer will be able to guide you and only they can place an order with NVequipment.

Generally, it takes about 4 weeks. Retailers will be able to give you an estimated delivery time when you visit the store, which will be confirmed when you place your order with NVequipment. Please contact the NV retailer nearest to you or your boat.

To find out the price of your product including delivery costs, please contact your nearest NV retailer. They will be able to calculate the transportation costs for your product(s) to the desired destination.

We would like to remind you that our partners are independent retailers. NVequipment has no say in their pricing policy or customer relations. The choice is entirely up to you.

If your NV bimini already has a zipper that attaches it to its cover and you want to buy a new one, it is possible. A range of product parts has been developed to ensure the best possible replacement. Contact your nearest retailer and order the cover available in the catalogue.

NVequipment does not sell second-hand products. We manufacture to order. However, some retailers or boatyards may hold a discounted stock of products on older models.
Be careful when purchasing.Check the condition of the product and that it is complete before purchasing.
Please note that NV is not responsible for these transactions and you should contact the retailer or boatyard directly for any after sales service.

You’ll also need to check that this product is compatible with your boat. We have 3 product lines: NV products designed specifically for each of our listed models, FLEX by NV and ACCESS by NV for equipment available in multiple sizes.

You must IDENTIFY the used product to verify its technical specifications and ensure it is compatible with your boat. Our specific products have been developed exclusively for each of our listed boats. They are not compatible with any other boat or hull. Our customer service team will be happy to assist you.

To do so, each of our items has a UNIQUE traceability number. On the back of a white label sewn onto the reverse side of the canvas, on the port side or at the center of the rear sleeve if there is an arch. For arches, a label is affixed to the port rear leg. If you provide us with this or these numbers, our technical team will be able to tell you exactly which product it is and which boat it is intended for.

If this number is missing, please send us several HD photos taken from multiple angles, including the NV logo and the illegible label if applicable. We recommend that you contact the NV retailer nearest you or our digital customer service team using the form at the bottom of the FAQ page. You can send the photos later.

There are several ways to get a sample: through NVequipment, available only from the NV stand at the Paris and Dusseldorf boat shows. You can also visit one of our retailers who have a colour chart with sample materials and colours. Finally, our partners, Sunbrella and Serge Ferrari, sell material samples on their website.

First of all, we would like to thank you for taking the time to let us know about the issues you’re experiencing and for your trust.

Your claim will be processed as soon as possible by our dedicated team. We apologize in advance for any inconvenience and assure you that we are giving your case our full attention.

To send it to us, you must contact your retailer. They will register your request on their PRO space and receive information about processing. Remember to bring photos of the defect as well as the your product traceability number, starting with NVEQ and indicated on a label sewn inside your canvas. Port side rear or rear arch sleeve.

At this time, NVequipment products are not available online. Each product is specific to each model of boat and is sold through a network of specialist retailers.

Please contact your usual retailer OR find an NV retailer near you.

We invite you to contact your usual retailer OR to search for an NV retailer near you.

Consult your retailer. They will register your request on the PRO space and receive information about processing. After a diagnosis by the NV technical services, you will receive the conclusions and a quote if the repair is possible.

Send us your request using our “Contact us” form. We will send it to your email address as soon as we receive it from our technical department.

In spite of a rather exhaustive photo library, some photos may be missing. In this case, we will do our best to show you a product similar to the one you want so that you can plan your purchase serenely.

When you search for a product using our product configurator, available in the “FIND MY PROTECTION” tab on our website, you will find the catalogue of products developed for your boat model. For each product you will find the recommended retail price for the full product and for a replacement canvas (if available for your product).

When you search for a product using our product configurator, you will find the catalogue of products developed for your boat model. For each product you will find the recommended retail price for the full product and for a replacement canvas (if available for your product).

If you encounter any difficulties—whether with placing an order or tracking it—please don’t hesitate to let us know via our contact form, including the contact information of the retailer you selected and a copy of your correspondence.

We will then provide them with technical support. Under no circumstances can we deal directly with you, but we assure you that we are fully committed to ensuring the quality of service provided by our network.

No. Our organizational structure does not allow us to distribute directly to boatowners. Our partner retailers are selected professionals in the boating industry available to answer all your questions and provide you with personalized advice.

We would like to remind you that our partners are independent retailers. NVequipment has no say in their pricing policy or customer relations. The choice is entirely up to you. Our teams are doing their best to offer you a wide range of options in a hugely diverse sector.

If necessary, our digital customer service team can guide you and connect you with the right people. Our contact form is located at the bottom of the FAQ page. You will receive a response within 48 hours. Please check your spam folder.

Unfortunately, no. NVequipment does not have the flexibility or organizational structure to accommodate one-off requests. We are a manufacturing company with a digital production process. Our in-house design office designs only custom products for boats that have been approved by manufacturers or adaptable product lines: FLEX by NV or ACCESS by NV. These products are available on our website. Learn more about NV …

To help you with your search, we invite you to contact a local saddler. Some of our retailers can do this and will be able to answer your request.

All of our products with canvas, arches and attachment kit, come with assembly instructions inside.
If it has been lost or is not present in the package, please send us your request by e-mail or talk to your usual retailer who will contact our technical service.

We will send the procedure to your email as soon as we receive it from our technical department.

However, this is not so for a replacement canvas. Please contact your usual retailer OR find an NV retailer near you or your boat.

None of NVequipment products are machine washable, nor do we recommend putting them in the dryer. Discover all our maintenance tips and advice for canvas and arches.

If you have any questions regarding the assembly/disassembly of your NV sprayhood or any other protective cover, please speak to your NV retailer who will be able to provide guidance, or check the assembly instructions provided with the product. If you don’t have an assembly manual, you can request one using the form “”Contact us””.

There are plenty of tips and cleaning advice to prolong the life of your canvas, maintain the quality of the coating and avoid any unpleasant surprises with the onset of mould. We recommend that you store your well-dried canvases in a dry place. It is also recommended that you roll up the canvases to protect the windows and store them in a bag away from the cold and damp.

Breakage is detrimental to the proper use of your outdoor protection. To discover all our tips and tricks for cleaning covers and arches, go to our website, by clicking here.

For more information, you can request our guide, published in partnership with Sunbrella, using the contact form at the bottom of the FAQ page.

NVequipment never recommends installing these products on its equipment.
Since our products are not designed with this purpose in mind, any modification will compromise their inherent strength.

If you decide to do so anyway, the installation is entirely your responsibility; as a result, you will be modifying the NV equipment, which will void the warranty.

We therefore recommend that, at least for the duration of the warranty, you look for another way to install the panels.

COMFORT in our prices means the PVC canvas, polyester membrane, coating 1-side, waterproof and easy to clean. The PVC is usually applied to protect onboard equipment (covers and canopies).

Acrylic canvas is woven, coated on one side, rot-proof and the colours are dyed in the mass. PVC canvas is a polyester membrane, coated on one side, waterproof and easy to maintain. Both materials are suitable for the marine environment and for all applications.

It’s a matter of perception and comfort for everyone. Acrylic is traditionally used for crew protection (hood, bimini, rear enclosure, sprayhood, etc.), PVC is used to protect equipment on board (covers and awnings).

Between 8 and 12 years, the life of an NV canvas depends on the conditions of use (including cleaning) and navigation zones (environment, weather conditions).

See our Care page

NV cannot replace your canvas if the equipment comes from another brand. Each of our specialized products has been developed exclusively for a specific boat model, and we are unable to produce custom-made canopies on an individual basis.

For a replacement for your canvas, you should contact a local upholsterer to have a canvas fitted to your arches. Some of our retailers may be able to help you. You can find the list on our website.

NVequipment proposes a colour chart put together with designers to capture the latest trends in Outdoor protection.
There are several choices of colours depending on the product you are looking for in acrylic canvas.
You will find all the colours and materials available in our interactive colour chart.

There are two ways to access the NV product configurator:

• Go to the “FIND MY PROTECTION” menu tab on our home page.
• You will also see a small magnifying glass in the 4 blue blocks on the right hand side.

You can search for your product by indicating the category, make and model of your boat.
Once you have filled in these details, click on search to see the catalogue of products developed by NVequipment for your boat.

Once you have selected a product or if you do not find a product for your boat brand, contact your nearest or usual NV retailer. They will be able to guide you and only they can place an order with NVequipment.

If no results are listed, this means that the product in question has not been developed for your model or we are unable to manufacture it.

However, if you own an NV product on a very large boat, your product may have been supplied at the shipyard’s request. Please feel free to contact one of our retailers or our digital customer service team using the contact form at the bottom of the FAQ page.

Go to the “FIND MY PROTECTION” section.
A menu will open where you will find what you need for each boat category. Select the equipment to access its product datasheet.

WARNING! Please note that these data sheets are “generic.” They provide general characteristics for each product type that NV develops. NOT ALL of these products are necessarily available for ALL boats.

Please visit your boat’s page via our configurator to see which products are available from our retailers for your boat.

NVequipment proposes a colour chart put together with designers to capture the latest trends in Outdoor protection. 
There are several choices of colours depending on the product you are looking for in acrylic canvas. 
You will find all the colours and materials available in our interactive colour chart.

If or when you request a replacement canvas, make a complaint or do a spare parts search, your retailer will ask you for the traceability number. For EACH of our products, the canvas and arches are sold separately.

This number indicates the technical reference of your NV equipment and guarantees that it is an NV original part. It also tells us the exact original colour of your NV equipment. This number enables us to respond very quickly.

Your order can only be processed by your retailer once the product identification on your boat has been confirmed by NVequipment.

Where can I find this traceability number? On the back of a white label sewn onto the reverse side of the canvas, rear port side or at the center of the rear arch sleeve. Arches carry a transparent label glued to one of the feet.
If the label is missing or has faded over time, your retailer will ask you for photos:
> a general view of the product on the boat, taken if possible from the side with the arches;
> a second photo taken inside the product with the arches;
> a photo of a detail or other element that identifies the product as an NV original and not customized, for example the NV logo.

Whenever you purchase new equipment from NV, we encourage you to immediately record all traceability numbers in your boat’s documentation and to pass them on to any future owners. A new canvas, a complete new product…

Our products come with a 2- or 3-year warranty, depending on the product, effective from the date of shipment from our factory. If you install the product yourself, be sure to follow the assembly instructions carefully. Otherwise, the warranty will not apply. If your retailer does the installation, their warranty will apply.

If you notice a defect, please contact your retailer. They will be able to send us your information through their professional portal. Your claim will be processed as soon as possible by our dedicated team. We apologize in advance for any inconvenience and assure you that we are giving your case our full attention.

Send us your request using our contact form. We will send the procedure to your email as soon as we receive it from our technical department.

We will forward your details to our sales manager who will contact you directly (there may be a waiting period depending on the season).

If you are a professional already registered with NVequipment, you have a professional access to freely manage your business in your space (account, history of your orders, catalogue, net discounted price…). If you can’t find your Client ID, please let us know and a sales assistant will contact you.

If you are not listed as a professional at NV, send your request using our contact form. We will forward your details to the sales manager for your area (waiting period depending on the season). You can also meet our teams on the NV stands at the Grand Pavois, METS, Paris Nautic or Dusseldorf boat shows.

If you are a professional already registered with NVequipment, you have a professional access to freely manage your business in your space (account, history of your orders, catalogue, net discounted price…).
If you can’t find your Client ID, please let us know and a sales assistant will contact you.
If you are not listed as a professional at NV, send your request using our contact form. We will forward your details to the sales manager for your area (waiting period depending on the season). You can also meet our teams on the NV stands at the Grand Pavois, METS, Paris Nautic or Dusseldorf boat shows.

Go to your PRO access. For all your questions concerning technical canvases, contact your NV assistant by clicking on “CONTACT NV” or “YOUR NV ASSISTANT”, and complete the form. An assistant will reply at the earliest convenience

Our teams are usually there to welcome you at the major annual boat shows: Grand Pavois, Nautic Paris…. There, you’ll be able to learn about our expertise and see our demonstration prototypes. However, please note that our entire product range is available online on our website and that we distribute our products exclusively through our network of retailers. You can find the list on our website.

Our workshops in the Vendée are not open to the public for safety reasons. Our organizational structure does not allow us to have a direct relationship with boat owners.

No. Under no circumstances will NV be able to provide you with invitations to boat shows. These are available for a fee and in limited quantities. These are reserved for our loyal business partners.

If you are a loyal NV customer at your retailer, we encourage you to ask them about it.